Privacy policy

Our Privacy Policy

This Privacy Policy explains what information we collect about you, how we may use it and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Berkshire Vapers Ltd., a company registered in England and Wales under company number 08540021 are committed to protecting and respecting your privacy.

The purpose of this policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Berkshire Vapers Ltd. of 437 Reading Road, Winnersh, Wokingham, RG40 5HU.


We may collect and process the following data about you:

Information you give us. Information that you provide by filling in forms on our site or information provided to us by you via phone, e-mail or otherwise. This includes information provided at the time of registering to use our site, subscribing to our service, surveys, placing an order with us when you report a problem with our site and any details of transactions you carry out through our site and of the fulfilment of your orders.

Information we collect about you.

Your name, email address, phone number and age verification to ensure we meet our legal obligations to only sell to people over the age of eighteen.

Details of your orders in order to provide you with an efficient service and to meet our own legal obligations to the HMRC.


The data that we collect from you may be transferred to, and stored by our 3rd party service providers. The 3rd party service suppliers include age verification, website hosting company, payment processing company, PayPal and our appointed delivery company, DPD. Your data maybe processed by our staff that are engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our third parties secure servers. Any payment transactions will be made using PayPal’s secure gateway.

Where we have given you or where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We use information held about you in the following ways:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

To notify you about changes to our service, changes to our site or others changes which might otherwise affect you.

To identify visitors to the site.

To determine whether or not to grant you access to the site or to allow you to purchase products from the site by undertaking searches with (or any other 3rd party age verification service) for the purposes of verifying your identity and age. To do so (or any other 3rd party age verification service) may check the details you supply against any particulars on any database (public or otherwise to which they have access). They may also use your details in the future to assist other companies for verification purposes.

To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services which are the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

To administer our site and for internal operations, including troubleshooting, data analysis, testing, market research, statistical and survey purposes.


Occasionally, we may need to appoint other organisations to carry out some activities on our behalf. These may include, for example, data storage or processing activities, website hosting and marketing services, delivery services and shipping of products, the collection and analysis of ratings, reviews and other feedback you provide about our products and services. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this Privacy Policy.

We may disclose your personal information to a third party age verification service providers to enable us to verify your age.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.


Access to information. In accordance to the Act, you have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make.

We will not process your personal data for marketing purposes


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


If you have any queries regarding this Privacy Policy or wish to request a copy of the personal information we hold about you, then please contact us at or call us on Tel: 0118 979 0340