Returns Policy

All hardware comes with a 90-day guarantee for manufacturing defects, this is void if the unit has been damaged or tampered with.

Coils are a consumable item generally not covered, their working life is typically between 2-14 days but is dependent on power, liquid and usage. If they are deemed dead on arrival we may replace them at our discretion.

E-liquids are a sealed consumable item not covered by returns. E-LIQUID CANNOT BE RETURNED.

Exception that might affect your guarantee:
Fair wear and tear
Wilful damage, abnormal storage, accidents, negligence
Failure to operate the product in the correct manner
Alterations or repairs made by you or third-party

To return a device, all packaging and its contents must be returned along with a receipt and/or online invoice. On receipt of the defective goods, we will test and inspect the product. If the item is found to be defective, we will offer a refund or replacement. If the goods are deemed to be defective or damaged by misuse, accidental damage, or wear and tear, we will not offer a replacement or refund. We may ask you further questions either prior to or during the returns process or give recommendations on product usage to reduce any unnecessary returns.

Complaints should be directed to complaints@berkshirevapers.co.uk